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Learn morethe right to access your data, including obtaining a copy of the data,
the right to request rectification of your data,
the right to erasure of your data (in certain situations),
the right to lodge a complaint with the supervisory authority responsible for personal data protection,
the right to restrict data processing. If your data is processed based on consent or as part of a service provided (data is necessary to provide the service), you may additionally exercise the following rights:
The right to withdraw consent to the extent it is processed on this basis. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
The right to personal data portability, i.e., to receive your personal data from the controller in a structured, commonly used, and machine-readable format. You may transfer this data to another controller. If your data is processed based on the controller's legitimate interest, you have the right to object to such processing. To exercise these rights, please contact the controller at: daniel@graften.pl
www.graften.pl
www.graften.pl/drukarnia-internetowa
1.1. These Terms and Conditions have been prepared and are applied by Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel./fax +48 89 5305556, e-mail: daniel@graften.pl, Tax Identification Number (NIP): 741-156-22-17, National Business Registry Number (REGON): 519465929, entered in the Central Registration and Information on Business (CEIDG) (hereinafter referred to as the "Service Provider", "Seller").
1.2. The User and any other person may communicate with the Service Provider using the contact details provided in section 1.1 above and the following contact details:
1.2.1. e-mail address: drukarnia@graften.pl
1.2.2. website: www.graften.pl and www.graften.pl/drukarnia-internetowa
1.2.3. Telephone: +48 608 415 475
1.3. To the extent that these Terms and Conditions regulate the provision of services by electronic means, they constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.
1.4. Anyone can review the Terms and Conditions free of charge.
Whenever the following terms are used in these Terms and Conditions, they shall be understood as follows:
3.1. These Terms and Conditions define the rules for using the websites www.graften.pl and www.graften.pl/drukarnia-internetowa, operated by Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel., fax: +48 89 5305556, e-mail: daniel@graften.pl, NIP: 741-156-22-17, REGON: 519465929, for distance selling of goods, as well as for using the website by service recipients, placing orders for products, paying the sales price for products, delivering products, the Buyer's rights to withdraw from the contract, the rules for filing and processing complaints, and the procedure for returning products.
3.2. By using the Online Store, the user confirms that he or she has read the Terms and Conditions and accepts all their provisions, also committing to complying with them.
3.3. The Customer agrees to provide complete and truthful information in the order form. Providing false information will result in the Customer being liable for any resulting damages.
3.4. To browse the product range and place orders for the products offered, a computer or other device (smartphone, tablet) with internet access and a web browser such as Internet Explorer, Google Chrome, or Mozilla Firefox, as well as an active email account, is required.
3.5. Browsing the product range does not require registration.
3.6. The Customer may create a Customer Account and register in accordance with the provisions of the Terms and Conditions. To do this, the Customer completes the online registration form, providing their email address, chosen password, and telephone number (voluntarily), and is obligated to accept these Terms and Conditions. After registering, a registration confirmation will be sent to the email address provided by the Customer during the registration process. Registration in the Store and use of the Store's functionalities are free of charge. The Service Provider uses cookies to collect information related to the Service User's use of the Online Store, to maintain the Service User's logged-in session, and to compile statistics on the views of the Online Store's subpages. The Service User may delete cookies at any time or block the placement of cookies using the options available in their web browser.
3.7. A Service User who has registered a Customer Account on the Service Provider's website terminates the agreement for the provision of electronic services by submitting a request to delete their Customer Account. The Service Provider will delete the registered Customer Account and/or email address from the subscriber list without undue delay.
4.1. Images and any other Content, advertisements, as well as information, photos, and videos regarding individual products in the assortment presented by the Seller online or in other media do not constitute an offer to conclude a sales contract within the meaning of Article 66 § 1 of the Civil Code. This information and content are solely for the purpose of providing information to a potential buyer. However, due to the possibility of errors, the content of advertisements and information does not constitute a guarantee within the meaning of Article 556 § 1 of the Civil Code, but merely an invitation to conclude a contract. Information about products available in the assortment constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code. Purchase offers can be submitted via online order forms prepared by the Seller.
4.2. The images presented on the pages of the offered products are only sample motifs and sample representations of designs. As part of the order, the Customer does not receive the original image, but only a copy consistent with the motif, prepared on the medium and technique chosen by the Customer, and in the dimensions specified by the Customer.
4.3. All prices for goods in the Online Store are quoted in Polish zloty (PLN) or euro and are gross prices, i.e., they include taxes, including value added tax (VAT).
4.4. A receipt is issued for each Order placed for a User who is a Consumer, unless the User requests an invoice and provides the information necessary for its issuance.
4.5. A VAT invoice is issued for each Order placed for a User who is not a Consumer.
4.6. A receipt or VAT invoice is issued when all Goods selected for the Order are completed and ready for shipment, unless the Order is placed in batches, in which case a separate receipt/VAT invoice may be issued for each part of the Order.
4.7. In order to receive a VAT invoice for the Order, as well as to identify the User (in the case of Orders placed on behalf of and for the benefit of a business), the User is also required to provide the following information, which will be included on the VAT invoice:
5.1. The Customer places an order based on the applicable Terms and Conditions. Each ordered item must be configured by the Customer according to their wishes. All configuration options must be reviewed and the total price taken into account.
5.2. To conclude a sales agreement, the Customer must:
5.3. After placing the order, the Customer is redirected to a page with an order summary. The order processing time is considered to begin on the next business day following the day on which payment is accepted or credited.
5.4. The Seller reserves the right to refuse service and fulfillment of the order if the products contain content that is contrary to the law, good practices, or principles of social coexistence. The Store also reserves the right to make changes to the prices of the goods on offer, as well as to the delivery costs of the ordered items.
6.1. The Seller only accepts prepayment for orders accepted for processing.
6.2. Payment for goods can be made in advance to the provided account number via a secure payment system.
6.3. Payment is considered completed once the payment has been credited to the account. Order placement and payment receipt are confirmed via email. The customer can monitor the order status.
7.1. Ordered items are shipped to the customer via courier. Personal collection is possible at: Olsztyn, ul. Oczapowskiego 9.
7.2. Each product offered by the store has a specific order processing time, specified in the product description, and ranges from 3 to 7 business days, unless otherwise stated on the product page.
7.3. The processing time begins upon receipt of payment in our account. Orders with different processing times are shipped after the entire order is completed, i.e., after the longest specified time. In justified cases, the store reserves the right to ship each product separately.
7.4. Shipping costs are calculated for each individual order and appear in the Configurator as the final price. Shipping costs are charged to each order regardless of the shipping method. In the event of a delivery that does not meet the contractual terms due to our fault, the customer agrees to grant us an additional two-week order fulfillment period. We will not cover the costs of travel or the commencement of work by a specialist if the specialist has been scheduled within this timeframe. We are also not responsible for any missed deadlines for project acceptance, etc. – the customer is obligated to place the order well in advance.
8.1. The buyer should inspect the condition of the shipment upon receipt from the courier. If the contents are damaged or show signs of being opened, do not sign for the shipment; instead, request the courier to complete a damage report.
8.2. The customer is obligated to inform the store as soon as possible of the attempted delivery of the damaged shipment.
The Seller is not responsible for the lack of continuous access to the Online Store or the system's speed, as well as technical and electronic errors occurring during the ordering process, if these errors are caused by factors beyond the Store's control.
The products offered in the Online Store are non-prefabricated, individually manufactured according to the Customer's specifications and intended to meet their individual needs. The Buyer determines the order parameters by initially selecting the product, material, print dimensions, selecting any product finishing options, and then submitting the design that will be included on the printout. Therefore, in accordance with Article 38, Section 1, Item 3 of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2023, item 2759, as amended), the right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in relation to contracts regarding photo wallpapers, paintings and posters offered by the Seller.
11.1. The Seller is liable to the consumer and entrepreneur under consumer rights for the conformity of the goods with the concluded sales contract, to the extent specified in the Civil Code.
11.2. Complaints are accepted only if the Customer completes the complaint form available in the footer at the bottom of the website or provides other clear information, including at least the following: first name, last name, and address of the complainant; the name of the product being complained about, to the extent appropriate for the type of product (specification); proof of purchase of the complained product; a description of the nonconformity and the date the defect was noticed; and, where applicable, the circumstances justifying the complaint; the complainant's request; the date the complaint was filed; the signature of the complainant; and, if the complaint was submitted via email, consent to the processing of the complainant's email address by the entrepreneur.
11.3. The deadline for filing a complaint is 14 days from the date of delivery of the Order. Complaints will not be processed after this deadline.
11.4. In the event of a complaint regarding a Product for which Graften has requested a full or partial return, the Customer must send the complaint within 5 days from the date of filing the complaint to the following address: ul. Oczapowskiego 9, 10-718 Olsztyn.
11.5. Graften will review the complaint within 14 business days of its submission by the Customer or within 14 business days of receipt of the Product in question.
11.6. If the complaint is deemed justified, Graften reserves the right to replace the Order with a defect-free one or to remove the defect. Only if replacing the defective Order with a defect-free one or removing the defect proves impossible or would involve excessive costs for the Seller will the Customer be entitled to request a price reduction or withdraw from the contract.
11.7. The reduced price should be in proportion to the contract price in the same way that the value of the Order with the defect is in proportion to the value of the Order without the defect.
11.8. The Customer may not withdraw from the contract if the defect is immaterial. If the complaint concerns a price reduction for a specific part or the entire order for which a VAT invoice was previously issued, the Customer will receive a VAT Correction Invoice (in minus) resulting in a reduction of the taxable amount. VAT.
11.9. If the complaint is deemed unfounded, the Customer will be charged for the costs incurred in delivering the Order in question to Graften's address and re-shipping it to the Customer.
11.10. Graften's maximum liability related to the Order in question cannot exceed 100% of its value and is limited to this amount.
11.11. Due to the specifications of the production machines and the printing process, the following deviations are permissible in the fulfillment of the Order:
11.12. Defects not listed above are verified based on the ISO 12647-2:2013 standard.
11.13. We make every effort to faithfully reproduce the colors contained in the Graphic Designs provided by the Client. Due to the fact that multiple printing machines are used in the printing process, which vary in the color reproduction of individual colors, slight color differences may occur when printing the same Graphic Design on different machines. This may occur when reprinting the Graphic Design for printing. These differences cannot be used as grounds for complaints regarding Products supplied by Graften.
11.14. Due to technological differences resulting from the way most monitors display colors and printing technology (which uses the CMYK color space), comparing the colors of the print with the colors presented on the monitor is technologically incorrect. Therefore, a discrepancy between the colors of the print and the screen image cannot be used as grounds for complaints.
12.1 The Seller and the Customer declare that, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty is excluded. The Customer's acceptance of these Terms and Conditions constitutes the Customer's declaration of consent to the exclusion of warranty by the Seller.
12.2. Graften shall be liable for non-performance or improper performance of obligations arising from the Order up to the actual losses incurred, but in no case higher than the value of the remuneration due to the Seller under the Order. Graften shall not be liable for lost profits.
12.3. By submitting the Graphic Design, the Customer declares that they hold the copyrights to it or any other legal title enabling the fulfillment of the Order.
12.4. The Customer is solely responsible for any claims of third parties related to the infringement of proprietary or personal rights to works within the meaning of the Copyright Act or rights arising from protected know-how, patents, protective rights to utility models, industrial designs, integrated circuit topography, trademarks, in connection with the execution of the Order and undertakes to compensate for the damage.
13.1. Pursuant to Article 13 of Regulation (EU) 2016/678 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 2016, No. 119), (hereinafter referred to as the "GDPR"), the Seller hereby informs that: The Personal Data Controller is: Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel. Fax +48 89 5305556, e-mail: daniel@graften.pl, Tax Identification Number (NIP): 741-156-22-17, National Business Registry Number (REGON): 519465929.
13.2. Users and any other person may communicate with the Service Provider using the contact details provided in Section 1.1 above and the following contact details:
13.2.1. Email address: drukarnia@graften.pl
13.2.2. Website: www.graften.pl and www.graften.pl/drukarnia-internetowa
13.3. Customers and Users may contact the personal data controller at any time with any questions regarding personal data protection by sending an email to drukarnia@graften.pl.
13.4. Further details regarding data use and the rights arising therefrom can be found in the Privacy Policy.
14.1. The European Commission provides an online platform for out-of-court consumer dispute resolution at the following link: https://ec.europa.eu/consumers/odr.
14.2. The Seller is not obligated under separate provisions to use out-of-court consumer dispute resolution, nor does it consent to participating in out-of-court consumer dispute resolution proceedings.
15.1. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, excluding the application of the New York Convention of 14 June 1974 on the Limitation Period in the International Sale of Goods (Journal of Laws of 1997, No. 45, item 282).
15.2. These Terms and Conditions are available free of charge at any time via the activation link available at drukarnia@graften.pl and in the order basket (before concluding the contract). They can be printed or saved as a file.
15.3. The Seller reserves the right to amend the Terms and Conditions. Any amendments will not infringe upon the rights of those who placed an order or concluded a sales contract before the amendments were made to the Terms and Conditions.
15.4. If individual provisions of these Terms and Conditions are or become invalid or ineffective, in whole or in part, or contain any loopholes, this will not affect the validity of the remaining provisions and/or other parts of the Terms and Conditions.
15.5. Any disputes between the Seller and Service Users and Buyers who are not consumers or entrepreneurs with consumer rights, arising under or in connection with these Terms and Conditions or the services and goods offered by the Seller, will be resolved exclusively by a Polish court having jurisdiction over the Seller's registered office. The above provision does not apply to disputes with consumers and entrepreneurs under consumer rights.
Attachments:
Appendix No. 1
Complaint Form
……………………………………
Place, date
to
Graften Mańkowski Daniel
NIP: 741-156-22-17, REGON: 519465929
……………………………………..
……………………………………………..
Consumer's name and address
COMPLAINT REGARDING GOODS
I hereby declare that the [date and name of the product] purchased by me on ………………………………………… is inconsistent with the contract. The non-conformity with the contract consists of ………………………………………………………………. ………………………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………
The non-conformity with the contract was found on ……………………….