TERMS AND CONDITIONS AND PRIVACY POLICY

Privacy Policy

1. GENERAL RULES

1. Using the <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> Stores (and all domains redirecting to them) constitutes acceptance of the Terms and Conditions and the Privacy Policy of Graften Mańkowski Daniel.

2. By accepting the Terms and Conditions and the Privacy Policy, you consent to the processing of data entered in the Website and Store forms and sent by you in emails for the purpose of fulfilling orders and requests. Providing data is voluntary.

3. Graften Mańkowski Daniel is not responsible for any identification data provided that is inaccurate. By submitting the completed registration form, the user consents to the collection, processing, and use of the information contained therein by Graften Mańkowski Daniel and other entities (subcontractors) directly involved in the fulfillment of orders and requests.

4. The Website processes users' personal data collected by the Website in a manner consistent with the scope of the consent granted by the user or based on other statutory grounds legalizing data processing. The set of collected user personal data is treated as a separate database, stored on a server purchased by Graften at a specialized company.

5. By accepting the Terms and Conditions and Privacy Policy, you consent to the Store sharing your data primarily with courier companies or postal services, payment processing companies, subcontractors, and other entities involved in the fulfillment of your orders.

6. Data obtained from Customers may also be shared with competent public authorities if required by applicable law.

7. Legal basis for personal data processing. The legal basis for the processing of your personal data is your voluntary consent to data processing (Article 6, paragraph 1, letter a) of the GDPR). With respect to the <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> services, your data will be processed pursuant to Article 6, paragraph 1, letter b) of the GDPR. b) GDPR (this is necessary for the performance of the contract to which the data subject is a party). For the detection of bots and abuse, as well as statistical measurements and service improvement, your data will be processed on the basis of Article 6(1)(f) GDPR (legitimate interest of the controller). The controller's legitimate interest is to tailor the content of the services available on the Store's websites <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> to your needs, ensure the security of these services, and continuously improve them.

8. Rights related to personal data processing. You have the following rights in connection with our processing of your personal data:

· the right to access your data, including obtaining a copy of the data,

· the right to request rectification of your data,

· the right to erasure of your data (in certain situations),

· the right to lodge a complaint with the supervisory authority responsible for personal data protection,

· the right to restrict data processing.

If your data is processed based on consent or as part of a service provided (data is necessary to provide the service), you may additionally exercise the following rights:

· The right to withdraw consent to the extent it is processed on this basis. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

· The right to personal data portability, i.e., to receive your personal data from the controller in a structured, commonly used, and machine-readable format. You may transfer this data to another controller.

If your data is processed based on the controller's legitimate interest, you have the right to object to such processing. To exercise these rights, please contact the controller at: daniel@graften.pl

9. What data do we collect?

Data collected during registration: To use some of our store's features, you will need to register. During registration, we will ask you for your email address, phone number, and the password you will use on our website, as well as your name and surname and delivery address. Data collected when purchasing products/services: Before you can purchase our products, we will ask you for your name, company name, address, city, Tax Identification Number (NIP), contact phone number, email address, and payment method information. This data is collected to confirm your order, identify you in our system, and issue VAT invoices or receipts. Automatically collected data: When you visit our website, data about your visit is automatically collected, such as your IP address, domain name, browser type, operating system type, etc. When you contact us via the website, telephone, email, etc., you provide us with your personal data, such as your name, surname, email address.

10. How do we use your data? Under no circumstances do we sell, and will not sell, the data collected about you to third parties. Data collected during registration will only be used to enable you to log in to our store. Registration is not mandatory. Data collected during purchase transactions will be used to complete the transaction, including collecting payment from you. For this purpose, your data may be transferred to a payment processing company and a subcontractor who may fulfill all or part of the order. This company will not use this data for any other purpose. If you have signed up for our Newsletter or otherwise consented to receiving it, we will use your data to send it to you. Data collected automatically may be used to analyze user behavior on our website and to personalize the content of our websites. This data is collected automatically about each user. Data collected during correspondence between you and our store will be used solely to respond to your inquiry. In the event of an inspection by the Inspector General for Personal Data Protection, your data may be made available to Inspectorate employees, in accordance with the Personal Data Protection Act. In the event of a violation of our store's Terms and Conditions, a violation of the law, or when required by law, we may disclose your data to law enforcement authorities. We process personal data only for the time necessary to achieve the intended purposes.

11. How will we contact you? If you have signed up for our Newsletter or made a transaction, you may receive emails from us regarding your activities. We may also contact you by phone if we have important information regarding your activities.

12. How can you inform us about changes to your data? After logging in and selecting the "Edit Profile" section, you can make changes to your personal data collected during registration and used to log into the system and send the Newsletter. Data used for purchase transactions (Order History) cannot be changed or deleted, as it is part of the invoice or bill. Data collected automatically cannot be changed or deleted. To delete your data, use the "Delete Account" option in the "User Profile" section or send a request to the administrator: daniel@graften.pl

13. How do we protect personal data? The Administrator makes every effort to ensure all physical, technical, and organizational measures to protect personal data against accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use, or access, in accordance with all applicable regulations. Both the data collection process and the databases storing it are secured against access by third parties. If you have any questions, please contact the Data Administrator: daniel@graften.pl. By using the Store's websites <www.graften.pl> and <www.graften.pl/drukarnia-internetowa>, as well as the functionalities of the Service, you consent to the provisions contained in this Privacy Policy, which is an integral part of the Terms and Conditions.

14. Processing purposes and legal basis. Data will be processed for the following purposes: concluding and performing a sales contract and providing services - the legal basis for processing is the necessity of data processing to conclude and perform a sales contract or services (Article 6, paragraph 1, letter b) of the GDPR), or for pursuing claims related to the contract you concluded/services provided - the legal basis for data processing is the necessity of processing to pursue the legitimate interest of the controller; the legitimate interest of the controller is the ability to pursue claims (Article 6, paragraph 1, letter f) of the GDPR).

15. Period for which data will be stored. Your personal data will be stored until the statute of limitations for claims arising from the contract/service provision expires or until the data retention obligation arising from legal provisions, in particular the obligation to retain accounting documents related to the contract, expires.

16. Data Recipients. Your data may be transferred to entities processing personal data on behalf of the controller, including IT service providers and entities processing data for debt collection purposes - provided that such entities process data based on an agreement with the controller and only in accordance with the controller's instructions.

17. Data Transfer Outside the EEA. Your personal data will not be transferred to recipients located in countries outside the European Economic Area.

18. Data Subject Rights. You have the right to access your data and the right to request its rectification, erasure, or restriction of processing. To the extent that the processing of your personal data is based on the legitimate interest of the controller, you have the right to object to the processing of your personal data. To the extent that your data is processed for the purpose of concluding and performing a contract/providing services, you also have the right to data portability, i.e., to receive your personal data from the controller in a structured, commonly used, machine-readable format. You can transfer this data to another controller. You also have the right to lodge a complaint with the supervisory authority responsible for personal data protection. Contact details are provided above.

19. Information on the voluntary provision of data. Providing personal data in connection with the concluded contract/services provided thereunder is voluntary. Without providing personal data, it is not possible to conclude the contract/provide services.

20. Data Controller. Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn. **Contact Details.**You can contact the data controller via email: daniel@graften.pl or +48 604977871.

2. COOKIES (and other similar technologies)

21. Cookies" are computer data, particularly text files, stored on end-user devices intended for use with websites. These files allow the user's device to be recognized and the website to be displayed appropriately, tailored to their individual preferences. Cookies typically contain the name of the website they originate from, the duration of their storage on the end-user device, a unique number, and other data provided by the user.

22. By accepting the Regulations and the Privacy Policy, you consent to the Store and the websites <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> (and all domains redirecting to them) using cookies, i.e. small text files sent to the Internet user's computer and identifying him or her on the Internet.

23. The Store uses cookies to analyze user traffic statistics, remember their preferences, and store the data they provide. If the Customer uses the same computer with other people, it is recommended to clear the forms and cookies saved in the user's browser after using the Store's services.

24. If you have any concerns regarding privacy protection, please send your questions, comments and suggestions to the contact e-mail address.

25. We provide every user who completes a registration form or otherwise provides us with personal data access for the purposes of verification, modification, or deletion. Providing personal data is voluntary.

26. In order to properly provide services, the <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> Stores use so-called cookies, i.e. information stored by servers on the user's end device, which the servers can read each time the user connects from that end device. Cookies are computer data, in particular text files, stored on the end device.

27. Cookies are used to:

• facilitate logging in and simplify repeated use of the services offered by <www.graften.pl> and <www.graften.pl/drukarnia-internetowa>.

• tailor the content of the Store's pages to user preferences and optimize the use of the <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> websites.

• maintain the login session, so that the user does not have to re-enter their login and password or complete forms on every subpage of the website.

28. Most web browsers allow cookies to be stored on the user's end device by default. Users of the <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> websites can independently change their cookie settings at any time. These settings can be changed, in particular, to block the automatic handling of cookies in the web browser settings or to notify the user each time they are placed on the user's device. Detailed information about the possibilities and methods of handling cookies is available in the user's web browser settings. Failure to change cookie settings means that they will be stored on the user's end device, and thus we will store information on the user's end device and gain access to this information.

29. The <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> websites also collect information contained in access logs regarding the use of this website by Users/Customers and their IP addresses based on access log analysis. This information is used for technical purposes related to server administration, as well as for statistical purposes. Pursuant to Article 18, Section 6 of the Act of 18 July 2002 on the provision of electronic services and other applicable legal provisions, we may be required to provide information, including in particular the computer's IP number, contained in access logs at the request of legally authorized state authorities for the purposes of proceedings conducted by them.

30. Cookies used by the website operator's partners, including in particular website users, are subject to their own privacy policies.

31. If the Customer posts any personal data of other people on the Store's website (including their name, address, telephone number, or email address), they may do so only if they do not violate applicable law or the personal rights of those people. The websites <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> are not responsible for this.

32. The Customer has the right to request the deletion of all data obtained from the Store. To do so, the Customer must send a short message to the following email address: daniel@graften.pl requesting removal from the database.

33. The cookies used by the Store may collect data regarding logins, frequency of visits to a given website, number of pages visited, total time spent on each page, etc. The Store and website use cookies to monitor usage patterns of <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> (and other domains redirecting to the aforementioned sites) and to facilitate the use of the website by customers (remembering data entered by the Customer so that they do not have to re-enter it on subsequent visits and remembering customers as logged in). Cookies are saved on the user's end device to facilitate navigation and customize the website to the user's preferences.

34. Blocking the storage of cookies on your end device or deleting them is possible after properly configuring your web browser settings. Failure to change your web browser settings to block cookies constitutes consent to their storage. If you do not consent to the use of cookies, you should select the option in your browser settings to reject cookies or to notify you when they are sent.

35. The online store and website <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> may use Google Analytics and Universal Analytics services provided by Google Inc. USA in the Online Store. These services help the Administrator analyze traffic in the Online Store. The data collected as part of the above services is processed anonymously. This data is aggregated and anonymous, meaning it does not contain any identifying features (personal data) of visitors to the Online Store. By using the above services in the Online Store, the Administrator collects data such as the sources and means of acquiring visitors to the Online Store and their behavior on the Online Store website, information about the devices and browsers they use to visit the website, IP and domain, geographic data, demographic data (age, gender), and interests, etc. The customer may block the sharing of information about their activity on the Online Store website with Google Analytics. For this purpose, you can install a browser add-on provided by Google Inc.: https://tools.google.com/dlpage/gaoptout?hl=pl.

36. The <www.graften.pl> and <www.graften.pl/drukarnia-internetowa> store and website may use the Facebook Pixel service provided by Facebook Ireland. This service helps the Store measure the effectiveness of its advertising. Detailed information about how Facebook Pixel works can be found at the following website address: https://www.facebook.com/business/help/742478679120153?helpref=page_content.

37. We collect data about how our site is used to improve our customers' shopping experiences. This information helps us better understand user needs, optimize site functionality, and tailor our products and services to meet customer expectations. This data is processed using technologies such as heat maps, session replay, and cookies. For more information about how Microsoft collects and processes data, please see the Microsoft Privacy Statement.

Website Terms and Conditions of Sale

www.graften.pl

www.graften.pl/drukarnia-internetowa

1. COMPANY INFORMATION

1.1. These Terms and Conditions have been prepared and are applied by Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel./fax +48 89 5305556, e-mail: daniel@graften.pl, Tax Identification Number (NIP): 741-156-22-17, National Business Registry Number (REGON): 519465929, entered in the Central Registration and Information on Business (CEIDG) (hereinafter referred to as the "Service Provider", "Seller").

1.2. The User and any other person may communicate with the Service Provider using the contact details provided in section 1.1 above and the following contact details:

1.2.1. e-mail address: drukarnia@graften.pl

1.2.2. website: <www.graften.pl> and <www.graften.pl/drukarnia-internetowa>

1.2.3. Telephone: +48 608 415 475

1.3. To the extent that these Terms and Conditions regulate the provision of services by electronic means, they constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.

1.4. Anyone can review the Terms and Conditions free of charge.

2. Definitions

Whenever the following terms are used in these Terms and Conditions, they shall be understood as follows:

1. "Graften," "Store" or "Seller," "Printing House" - Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel., fax: +48 89 5305556, e-mail: daniel@graften.pl, NIP: 741-156-22-17, REGON: 519465929, entered into the CEIDG (Central Registration and Information on Business)

2. Customer - any entity making purchases through the Store is a Consumer, Entrepreneur, or Entrepreneur with consumer rights. A Customer is an entity concluding an Agreement, whether a natural person, a legal person, or an organizational unit without legal personality, to which the law grants legal capacity.

3. Terms and Conditions - this document specifying the rules for placing orders with Graften Printing House. At the same time, these are the regulations referred to in Article 8 of the Act on the Provision of Services by Electronic Means.

4. Platform - the website operating at <www.graften.pl/drukarnia-internetowa>, operated and administered by Graften, enabling online ordering of products, services, and other products offered by the Printing House.

5. Registration Form - the form available on the Platform enabling the creation of a Customer Account.

6. Registration - the actual act performed in the manner specified in the Regulations, required for the Customer to use the Platform's functionalities.

7. Customer Account - the Customer's individual access to the Platform, defined by an email address and a password in the form of a sequence of characters securing access to the account after completing the Registration Form and activation.

8. Product - the item or service available on the Platform that is the subject of a Sales Agreement or a contract for the provision of printing services concluded between the Customer and the Seller via the Platform.

9. Business Days - any day other than Saturdays, Sundays, or public holidays in accordance with the list of public holidays specified in the Act of 18 January 1951 on public holidays (Journal of Laws of 2020, item 1920, as amended).2

10. Delivery Time - the time between the handover of the shipment to the carrier and its delivery to the Customer.

11. Order - a declaration of intent by the Customer expressing the direct intention to conclude a Distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer is offering to conclude a Distance Sales Agreement or a service agreement, and the Customer's data required for the possible conclusion and performance of the Distance Sales Agreement. An order for each Product will be treated as an independent offer by the Customer to conclude a Distance Sales Agreement. The Order may be assigned a single number. Acceptance of the Order constitutes the conclusion of the Distance Sales Agreement.

12. Sales Agreement - a sales agreement within the meaning of the Civil Code, concerning the sale of a Product by the Seller to the Customer in exchange for payment of the Price plus any additional fees, including shipping costs, the terms of which are specifically set out in these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, following the acceptance of the Order by the Seller under the terms and conditions set out in these Terms and Conditions. The Sales Agreement specifies, in particular, the Product, its main features, price, shipping costs, and other important terms and conditions.

13. Mockup - a sample graphic document with parameters specific to a given Product. It includes the layout of the Graphic Design, text, graphics, columns, margins, bleeds, and the number of pages.

14. Graphic Design - a digital graphic provided by the Customer for a specific Product, according to the guidelines contained in the Mockup, on the product page or FAQ, and individual arrangements.

15. Promotions - special terms and conditions of concluding the Agreement proposed by the Seller, which the Customer may take advantage of under the terms and conditions specified by the Seller, e.g., a price reduction.

16. Product Price - the regular price at which the Product is listed on the Platform.

17. Lowest Price in the last 30 days before the discount - the lowest price at which the Product was available on the Platform in the last 30 days before the discount.

18. Promotional Price - the Product Price on the Platform after a discount due to a Promotion announced by the Seller.

19. Integrated Payment System - a transaction system for making payments via available payment platforms.

20. Payment - payment to the Seller's account via online payment methods available on the Platform, depending on the selected payment method and the items ordered.

21. Delivery - the actual act of Graften delivering the product specified in the order to the Customer.

22. Civil Code - the Act of April 23, 1964 - the Civil Code (Journal of Laws of 2020, item 1740, as amended).

23. Act on Value Added Tax - Act of 11 March 2004 on Value Added Tax

(Journal of Laws 2023, item 1570, consolidated text, as amended).

24. Act on the Provision of Electronic Services - Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended).

25. Copyright Act - Act of 4 February 1994 on copyright and related rights (Journal of Laws of 2022, item 2509, as amended).

3. GENERAL PROVISIONS

3.1. These Terms and Conditions define the rules for using the websites <www.graften.pl> and <www.graften.pl/drukarnia-internetowa>, operated by Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel., fax: +48 89 5305556, e-mail: daniel@graften.pl, NIP: 741-156-22-17, REGON: 519465929, for distance selling of goods, as well as for using the website by service recipients, placing orders for products, paying the sales price for products, delivering products, the Buyer's rights to withdraw from the contract, the rules for filing and processing complaints, and the procedure for returning products.

3.2. By using the Online Store, the user confirms that he or she has read the Terms and Conditions and accepts all their provisions, also committing to complying with them.

3.3. The Customer agrees to provide complete and truthful information in the order form. Providing false information will result in the Customer being liable for any resulting damages.

3.4. To browse the product range and place orders for the products offered, a computer or other device (smartphone, tablet) with internet access and a web browser such as Internet Explorer, Google Chrome, or Mozilla Firefox, as well as an active email account, is required.

3.5. Browsing the product range does not require registration.

3.6. The Customer may create a Customer Account and register in accordance with the provisions of the Terms and Conditions. To do this, the Customer completes the online registration form, providing their email address, chosen password, and telephone number (voluntarily), and is obligated to accept these Terms and Conditions. After registering, a registration confirmation will be sent to the email address provided by the Customer during the registration process. Registration in the Store and use of the Store's functionalities are free of charge. The Service Provider uses cookies to collect information related to the Service User's use of the Online Store, to maintain the Service User's logged-in session, and to compile statistics on the views of the Online Store's subpages. The Service User may delete cookies at any time or block the placement of cookies using the options available in their web browser.

3.7. A Service User who has registered a Customer Account on the Service Provider's website terminates the agreement for the provision of electronic services by submitting a request to delete their Customer Account. The Service Provider will delete the registered Customer Account and/or email address from the subscriber list without undue delay.

4. TERMS OF SALE

4.1. Images and any other Content, advertisements, as well as information, photos, and videos regarding individual products in the assortment presented by the Seller online or in other media do not constitute an offer to conclude a sales contract within the meaning of Article 66 § 1 of the Civil Code. This information and content are solely for the purpose of providing information to a potential buyer. However, due to the possibility of errors, the content of advertisements and information does not constitute a guarantee within the meaning of Article 556 § 1 of the Civil Code, but merely an invitation to conclude a contract. Information about products available in the assortment constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code. Purchase offers can be submitted via online order forms prepared by the Seller.

4.2. The images presented on the pages of the offered products are only sample motifs and sample representations of designs. As part of the order, the Customer does not receive the original image, but only a copy consistent with the motif, prepared on the medium and technique chosen by the Customer, and in the dimensions specified by the Customer.

4.3. All prices for goods in the Online Store are quoted in Polish zloty (PLN) or euro and are gross prices, i.e., they include taxes, including value added tax (VAT).

4.4. A receipt is issued for each Order placed for a User who is a Consumer, unless the User requests an invoice and provides the information necessary for its issuance.

4.5. A VAT invoice is issued for each Order placed for a User who is not a Consumer.

4.6. A receipt or VAT invoice is issued when all Goods selected for the Order are completed and ready for shipment, unless the Order is placed in batches, in which case a separate receipt/VAT invoice may be issued for each part of the Order.

4.7. In order to receive a VAT invoice for the Order, as well as to identify the User (in the case of Orders placed on behalf of and for the benefit of a business), the User is also required to provide the following information, which will be included on the VAT invoice:

• in the case of a User who is not a business but has expressed a wish to receive a VAT invoice - the User's residential address;

• in the case of a business - the registered office and address of the business that placed the Order, as well as the business's tax identification number.

5. CONCLUSION OF A SALES AGREEMENT

5.1. The Customer places an order based on the applicable Terms and Conditions. Each ordered item must be configured by the Customer according to their wishes. All configuration options must be reviewed and the total price taken into account.

5.2. To conclude a sales agreement, the Customer must:

• select a specific item and configure it according to the available options and Customer's wishes;

• place the order online, i.e., on the store's website, via the "Add to Cart" button;

• confirm that the order entails the obligation to pay by activating the "Place Order" button in the last step of the order basket;

• enter the recipient's details and the address to which the product is to be delivered, as well as the telephone number at which the Seller can contact the Customer regarding matters related to the order;

• enter the invoice details if a VAT invoice is to be issued and sent to the Customer. The Customer may consent to receiving invoices electronically;

• Invoices will be sent to the email address provided in the Customer's account;

• Confirm the order;

• Pay for the order using one of the available payment methods. Orders placed in the Store can only be paid in advance (before the ordered product is shipped). Payment can be made by: prepayment of the full order value to the Seller's bank account. All accepted payment methods are clearly and conspicuously indicated at the beginning of the ordering process (in the order basket).

5.3. After placing the order, the Customer is redirected to a page with an order summary. The order processing time is considered to begin on the next business day following the day on which payment is accepted or credited.

5.4. The Seller reserves the right to refuse service and fulfillment of the order if the products contain content that is contrary to the law, good practices, or principles of social coexistence. The Store also reserves the right to make changes to the prices of the goods on offer, as well as to the delivery costs of the ordered items.

6. PAYMENT TERMS

6.1. The Seller only accepts prepayment for orders accepted for processing.

6.2. Payment for goods can be made in advance to the provided account number via a secure payment system.

6.3. Payment is considered completed once the payment has been credited to the account. Order placement and payment receipt are confirmed via email. The customer can monitor the order status.

7. DELIVERY CONDITIONS

7.1. Ordered items are shipped to the customer via courier. Personal collection is possible at: Olsztyn, ul. Oczapowskiego 9.

7.2. Each product offered by the store has a specific order processing time, specified in the product description, and ranges from 3 to 7 business days, unless otherwise stated on the product page.

7.3. The processing time begins upon receipt of payment in our account. Orders with different processing times are shipped after the entire order is completed, i.e., after the longest specified time. In justified cases, the store reserves the right to ship each product separately.

7.4. Shipping costs are calculated for each individual order and appear in the Configurator as the final price. Shipping costs are charged to each order regardless of the shipping method. In the event of a delivery that does not meet the contractual terms due to our fault, the customer agrees to grant us an additional two-week order fulfillment period. We will not cover the costs of travel or the commencement of work by a specialist if the specialist has been scheduled within this timeframe. We are also not responsible for any missed deadlines for project acceptance, etc. - the customer is obligated to place the order well in advance.

8. DAMAGE DURING TRANSPORT

8.1. The buyer should inspect the condition of the shipment upon receipt from the courier. If the contents are damaged or show signs of being opened, do not sign for the shipment; instead, request the courier to complete a damage report.

8.2. The customer is obligated to inform the store as soon as possible of the attempted delivery of the damaged shipment.

9. LIMITATION OF LIABILITY

The Seller is not responsible for the lack of continuous access to the Online Store or the system's speed, as well as technical and electronic errors occurring during the ordering process, if these errors are caused by factors beyond the Store's control.

10. EXERCISING THE RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT

The products offered in the Online Store are non-prefabricated, individually manufactured according to the Customer's specifications and intended to meet their individual needs. The Buyer determines the order parameters by initially selecting the product, material, print dimensions, selecting any product finishing options, and then submitting the design that will be included on the printout. Therefore, in accordance with Article 38, Section 1, Item 3 of the Act of May 30, 2014, on consumer rights (Journal of Laws of 2023, item 2759, as amended), the right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in relation to contracts regarding photo wallpapers, paintings and posters offered by the Seller.

11. COMPLAINTS

11.1. The Seller is liable to the consumer and entrepreneur under consumer rights for the conformity of the goods with the concluded sales contract, to the extent specified in the Civil Code.

11.2. Complaints are accepted only if the Customer completes the complaint form available in the footer at the bottom of the website or provides other clear information, including at least the following: first name, last name, and address of the complainant; the name of the product being complained about, to the extent appropriate for the type of product (specification); proof of purchase of the complained product; a description of the nonconformity and the date the defect was noticed; and, where applicable, the circumstances justifying the complaint; the complainant's request; the date the complaint was filed; the signature of the complainant; and, if the complaint was submitted via email, consent to the processing of the complainant's email address by the entrepreneur.

11.3. The deadline for filing a complaint is 14 days from the date of delivery of the Order. Complaints will not be processed after this deadline.

11.4. In the event of a complaint regarding a Product for which Graften has requested a full or partial return, the Customer must send the complaint within 5 days from the date of filing the complaint to the following address: ul. Oczapowskiego 9, 10-718 Olsztyn.

11.5. Graften will review the complaint within 14 business days of its submission by the Customer or within 14 business days of receipt of the Product in question.

11.6. If the complaint is deemed justified, Graften reserves the right to replace the Order with a defect-free one or to remove the defect. Only if replacing the defective Order with a defect-free one or removing the defect proves impossible or would involve excessive costs for the Seller will the Customer be entitled to request a price reduction or withdraw from the contract.

11.7. The reduced price should be in proportion to the contract price in the same way that the value of the Order with the defect is in proportion to the value of the Order without the defect.

11.8. The Customer may not withdraw from the contract if the defect is immaterial. If the complaint concerns a price reduction for a specific part or the entire order for which a VAT invoice was previously issued, the Customer will receive a VAT Correction Invoice (in minus) resulting in a reduction of the taxable amount. VAT.

11.9. If the complaint is deemed unfounded, the Customer will be charged for the costs incurred in delivering the Order in question to Graften's address and re-shipping it to the Customer.

11.10. Graften's maximum liability related to the Order in question cannot exceed 100% of its value and is limited to this amount.

11.11. Due to the specifications of the production machines and the printing process, the following deviations are permissible in the fulfillment of the Order:

when cutting the sheet into individual pieces: tolerance up to 2 mm; cutting format for cut, folded, sewn, or glued products: tolerance <= 1.5 mm;
when folding and scoring (deviation of the fold from its nominal position): tolerance up to 1 mm;
when perforating (deviation of the perforation from its nominal position): up to 1 mm;
when matching colors one after another. printed: tolerance up to 0.2 mm,
Quantity and quality differences: Orders: not exceeding +/- 5% of the Order,
For selective UV varnishing - registration of the image and varnish layer: tolerance up to 1 mm.
For vertical and horizontal offsets of staples - vertical tolerance <= 10 mm, horizontal <= 1 mm,
Line (e.g., scratch from the board, scratches on the spot UV varnish) tolerance on length <= 5 mm, thickness <= 0.1 mm,
Stains (e.g., small dots, air bubbles on the laminated cover, varnish stains) tolerance on area <= 1 mm2.

11.12. Defects not listed above are verified based on the ISO 12647-2:2013 standard.

11.13. We make every effort to faithfully reproduce the colors contained in the Graphic Designs provided by the Client. Due to the fact that multiple printing machines are used in the printing process, which vary in the color reproduction of individual colors, slight color differences may occur when printing the same Graphic Design on different machines. This may occur when reprinting the Graphic Design for printing. These differences cannot be used as grounds for complaints regarding Products supplied by Graften.

11.14. Due to technological differences resulting from the way most monitors display colors and printing technology (which uses the CMYK color space), comparing the colors of the print with the colors presented on the monitor is technologically incorrect. Therefore, a discrepancy between the colors of the print and the screen image cannot be used as grounds for complaints.

12. Warranty and Liability

12.1 The Seller and the Customer declare that, pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty is excluded. The Customer's acceptance of these Terms and Conditions constitutes the Customer's declaration of consent to the exclusion of warranty by the Seller.

12.2. Graften shall be liable for non-performance or improper performance of obligations arising from the Order up to the actual losses incurred, but in no case higher than the value of the remuneration due to the Seller under the Order. Graften shall not be liable for lost profits.

12.3. By submitting the Graphic Design, the Customer declares that they hold the copyrights to it or any other legal title enabling the fulfillment of the Order.

12.4. The Customer is solely responsible for any claims of third parties related to the infringement of proprietary or personal rights to works within the meaning of the Copyright Act or rights arising from protected know-how, patents, protective rights to utility models, industrial designs, integrated circuit topography, trademarks, in connection with the execution of the Order and undertakes to compensate for the damage.

13. GDPR Information

13.1. Pursuant to Article 13 of Regulation (EU) 2016/678 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 2016, No. 119), (hereinafter referred to as the "GDPR"), the Seller hereby informs that: The Personal Data Controller is: Graften Mańkowski Daniel, ul. Oczapowskiego 9, 10-718 Olsztyn, Tel. Fax +48 89 5305556, e-mail: daniel@graften.pl, Tax Identification Number (NIP): 741-156-22-17, National Business Registry Number (REGON): 519465929.

13.2. Users and any other person may communicate with the Service Provider using the contact details provided in Section 1.1 above and the following contact details:

13.2.1. Email address: drukarnia@graften.pl

13.2.2. Website: <www.graften.pl> and <www.graften.pl/drukarnia-internetowa>

13.3. Customers and Users may contact the personal data controller at any time with any questions regarding personal data protection by sending an email to drukarnia@graften.pl.

13.4. Further details regarding data use and the rights arising therefrom can be found in the Privacy Policy.

14. Information on Out-of-Court Consumer Dispute Resolution (ODR)

14.1. The European Commission provides an online platform for out-of-court consumer dispute resolution at the following link: https://ec.europa.eu/consumers/odr.

14.2. The Seller is not obligated under separate provisions to use out-of-court consumer dispute resolution, nor does it consent to participating in out-of-court consumer dispute resolution proceedings.

15. Final Provisions

15.1. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, excluding the application of the New York Convention of 14 June 1974 on the Limitation Period in the International Sale of Goods (Journal of Laws of 1997, No. 45, item 282).

15.2. These Terms and Conditions are available free of charge at any time via the activation link available at drukarnia@graften.pl and in the order basket (before concluding the contract). They can be printed or saved as a file.

15.3. The Seller reserves the right to amend the Terms and Conditions. Any amendments will not infringe upon the rights of those who placed an order or concluded a sales contract before the amendments were made to the Terms and Conditions.

15.4. If individual provisions of these Terms and Conditions are or become invalid or ineffective, in whole or in part, or contain any loopholes, this will not affect the validity of the remaining provisions and/or other parts of the Terms and Conditions.

15.5. Any disputes between the Seller and Service Users and Buyers who are not consumers or entrepreneurs with consumer rights, arising under or in connection with these Terms and Conditions or the services and goods offered by the Seller, will be resolved exclusively by a Polish court having jurisdiction over the Seller's registered office. The above provision does not apply to disputes with consumers and entrepreneurs under consumer rights.

Attachments:

Complaint Form

Appendix No. 1

Complaint Form

……………………………………

Place, date

Graften Mańkowski Daniel

NIP: 741-156-22-17, REGON: 519465929

……………………………………..

……………………………………………..

Consumer's name and address

COMPLAINT REGARDING GOODS

I hereby declare that the [date and name of the product] purchased by me on ………………………………………… is inconsistent with the contract. The non-conformity with the contract consists of ………………………………………………………………. ………………………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………

The non-conformity with the contract was found on ……………………….